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Customer Services
Mon-Fri: 9:00 am - 5:00 pm PST
FREE SHIPPING OVER C$150
If you’d like to exchange your shop.skinfolio.com order for a different style or color, please head to our contact page and in the subject select 'Exchange Request' as the reason for your inquiry.
You must request for an exchange from our returns department within 10 days or your order being marked as delivered according to our courier service.
RETURN POSTAGE. Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
Before shipping an item back to us, you must request a return authorization number (RA#) from our returns department within 10 days of receiving your order. To do this, please head to our contact page and in the subject select 'Return Request' as the reason for your inquiry. This will ensure our returns department receive your request, rather than our customer care team. Make sure you include your order number in your email so that we can process your return quickly for you.
Returns are handled on a case-by-case basis, whereas Skinfolio is found at fault for the return and/or refund. Not all orders are eligible for a return or refund. Returns that are eligible for a refund will be given store credit and will require a handling & processing fee of 20% of the total order value, which will be deducted from the amount to be refunded to you via store credit. Original shipping charges are non-refundable.
Start your return by:
We do not allow returns for the following:
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
We will process the refund to your original form of payment within two (2) business days we receive your shop.skinfolio.com return.
Once we process the return and send you a confirmation email, your refund will be issued as soon as possible. The timeframe depends on the payment method.
Refunds are issued to the original payment method. If you purchased your order with multiple payment methods, the refund is first applied to the credit card, debit card, or PayPal account up to the original amount charged, then to the gift card or product voucher.
Store credit will be emailed to you via original email provided as a gift card. Store Credit cannot be transferred to another person or account. Please treat Store Credit like Cash. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in Canadian Dollars. Your use of the Store Credit constitutes your agreement to our Terms.
We apologize for the mistake. You must request for an exchange from our exchange department within 10 days or your order being marked as delivered according to our courier service. Please contact us and select 'exchange request' as the reason for your inquiry. Include your full name, order number, and message. Our support team will let you know the appropriate next steps!
If you believe an item you've purchased is faulty, head to our contact page and select 'Return Request' from the drop-down menu and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. You submit this request within 10 days or your order being marked as delivered according to our courier service.
HOLIDAY ORDERS. If you make a purchase as a gift for Christmas from 1 December to 19 December, you are more than welcome to return your order up until 31 January.
All sale items (products or services, including bundles, purchased using a discount code) and personalized items are FINAL SALE.
All Skinfolio Memberships, Service Packages, Service Bundles, or any Store Credit purchased online or in-store at our clinic, at 916 Park Royal S, West Vancouver, BC V7T 1A1, are final sale and considered non-refundable payments. Exceptions are considered on a case-by-case basis whereas Skinfolio Medical Inc. is found at fault for this refund.
Please feel free to contact us for any other questions you may have!
SUBTOTAL
Enjoy the benefits of registering:
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
INTERNATIONAL | XS | S | M | L | XL | XXL | XXXL |
---|---|---|---|---|---|---|---|
EUROPE | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
US | 0 | 2 | 4 | 6 | 8 | 10 | 12 |
CHEST FIT (INCHES) | 28" | 30" | 32" | 34" | 36" | 38" | 40" |
CHEST FIT (CM) | 716 | 76 | 81 | 86 | 91.5 | 96.5 | 101.1 |
WAIST FIR (INCHES) | 21" | 23" | 25" | 27" | 29" | 31" | 33" |
WAIST FIR (CM) | 53.5 | 58.5 | 63.5 | 68.5 | 74 | 79 | 84 |
HIPS FIR (INCHES) | 33" | 34" | 36" | 38" | 40" | 42" | 44" |
HIPS FIR (CM) | 81.5 | 86.5 | 91.5 | 96.5 | 101 | 106.5 | 111.5 |
SKORT LENGTHS (SM) | 36.5 | 38 | 39.5 | 41 | 42.5 | 44 | 45.5 |
INTERNATIONAL | XS | S | M | L | XL | XXL | XXXL |
---|---|---|---|---|---|---|---|
EUROPE | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
US | 0 | 2 | 4 | 6 | 8 | 10 | 12 |
CHEST FIT (INCHES) | 33-35" | 36-38" | 39-41" | 42-44" | 45-47" | 48-50" | 51-53" |
CHEST FIT (CM) | 84-89 | 91-97 | 88-104 | 107-112 | 114-119 | 122-127 | 129-134 |
WAIST FIR (INCHES) | 28" | 30" | 32" | 34" | 36" | 38" | 40" |
WAIST FIR (CM) | 71 | 76 | 81 | 86 | 91.5 | 96.5 | 101.5 |
SKORT LENGTHS (SM) | 76 | 77.5 | 79 | 81 | 82.5 | 84 | 85.5 |
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