Orders & Shipping

ORDERING

HOW TO PAY

Skinfolio accepts Visa, MasterCard and AmericanExpress credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

SALES TAX

All orders shipped from Skinfolio.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

 

SHIPPING

FREE DELIVERY

Receive free standard delivery on all online orders of $150 or more.

DESTINATIONS

Skinfolio offers various shipping methods. 

Tracking numbers are privided for all domestic orders within Canada. If you would a tracking number for international orders, please contact our support team to request a quote.

Please note due to COVID-19, shipping times may be delayed due to customs - this is not included in the shipping time we have quoted below. 

Shipping Methods

Canada Post (Domestic)

Expedited
(orders under $100)

Xpresspost

Priority

Delivery Time

2 – 5 business days

1 – 4 business days

1 – 2 business days

Cost

$7.95

$9.95

$14.95

 

ORDER PROCESSING

Orders will be processed within 1-2 business days.

Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery. An email with tracking number is sent once the order is shipped.

HAZARDOUS MATERIALS & SHIPPING RESTRICTION

Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Standard Shipping, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to you order at checkout.

RETURNS AND EXCHANGES

100% Satisfaction Guarantee
If for any reason you are not completely satisfied with your Skinfolio purchase you may return unopened products within fifteen (15) days of the delivery. Opened products must be 80% full and can be exchanged for a store credit within thirty (30) days of delivery.

Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.

If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.

The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.


PURCHASE

FINDING THE RIGHT PRODUCTS FOR YOU

On Skinfolio.com you are able to browse products by Category, Skin Type, or Skin Condition. Simply visit the Skinfolio Homepage and use the product browsing drop-down menu that best suits your needs.

SEARCHING BY KEYWORD

There is a search box located at the top right of each page on Skinfolio.com. Simply type in the name of a product or other search term and click Go and you will be brought to a search results page.

 

CAN I CANCEL MY ORDER?

Unfortunately we are not able to cancel or modify orders once submitted. However, you may refuse the package at the door. As long as the package remains unopened, Canada Post should not charge to return the package to us. If your package was already delivered, you may request to return the unopened box to us at your local post office, free of charge. If the box has been opened and/or repackaged, you will need to pay return shipping. Please note we would not reimburse these shipping fees in that event.

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